30% of potential customers leave the site if they do not receive an answer to their question within 10 seconds. A technical support specialist works in multitasking mode, so they are unlikely to respond so quickly. Even if they have a database of answers for all cases, the employee will spend more than 10 seconds reading the question, understanding it and searching for a relevant answer.

Chatbots will help you avoid losing a third of your customers. They respond to typical requests in a couple of seconds, and they work 24/7, without days off or lunch breaks. Let’s figure out how to choose a chatbot designer that will cover all your business needs.

What is a chatbot builder and why does a business need it

Chatbot designer is an automation tool for instant customer assistance. In it, you will write down communication scenarios that will close support  dataset requests without human intervention. In designers, you can create both simple push-button bots and “smart” ones with built-in artificial intelligence.

The push-button chatbot is capable of communicating with clients only within the framework of a given script. It offers the client to choose one of the buttons, where possible answers are written. The virtual assistant will be able to help only in those situations for which there is a script. For more complex requests, the operator’s assistance will be required.

AI bots are more advanced: they understand natural speech and can even offer suitable response options. With such a chat bot, the operator legal framework for digital marketing rarely has to engage in a dialogue, because artificial intelligence takes over most of the requests.

What business tasks can chatbots help solve ?

Let’s list some business tasks that chatbots help solve:

Automation of routine tasks. A virtual assistant can answer frequently asked questions and support the client before, during and even after the sale. In this case, the support service employee will focus on individual requests, where a template answer will not help.

Increased sales conversion. With the help of ready-made scenarios, the client receives the necessary information to make a purchase. They can clarify the terms of delivery, availability of the required product or the specialist’s work schedule at any time. In this way, the business will cope with the round-the-clock flow of requests.

Personalization of offers. Integrating a chatbot with a CRM system personalizes communication based on the collected data. For example, a chatbot can automatically congratulate you on your birthday and offer a promo code for a discount.

Omnichannel communication. Most  singapore number chatbots can be embedded both in a chat on a company’s website and in social networks or messengers. Thus, if a client has made an order on the website, he will be able to clarify its details in messages in Telegram using a chatbot.

Where to start creating a chatbot in the constructor

First, define what goals you want to achieve with a virtual assistant. It is not necessary to limit yourself to just one goal. The same bot can simultaneously inform the client, collect data in the CRM, and help at different stages of the sales funnel.