All three retail chains in which. A I had the opportunity to build a training department from scratch, we implemente with the management the Standards for working with objections, resistances and negativity with customers (hereinafter referre to as. A the Standards) with ready-made scripts. If the mechanism for implementing these […]
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Evaluation on the basis of Any rating scale must have at least 3 answer options. “Yes” and “no” are too categorical to evaluate any soft skills. At the same time, it is desirable to require mystery shoppers to write mandatory comments if the score is at least 1 point. A […]
